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Frequently Asked Questions
- Is it safe to order on the Didax web site?
- How can I track my order?
- How do I return an item?
- How much does shipping cost?
- What method do you use to ship your products?
- Do I have to pay sales tax?
1. Is it safe to order on the didax.com web site?
Didax uses Secure Sockets Layering (SSL) to encrypt your personal credit information, including your credit card number, before it travels over the Internet. SSL technology is the industry standard for secure online transactions. Because we use SSL, placing an order online at didax.com is just as safe as giving your credit card number over the phone. Please see our Privacy and Security Statement for additional information.
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2. How can I track my order?
For your convenience you may use our online order tracking system to receive the status of your order. To track your order you will need to know your "Order Number" that you were given at the time your order was placed.
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3. How do I return an item?
If for any reason you are not pleased with your shipment, call customer service at 800-458-0024 or send an email to . Please have your packing list. Merchandise may be returned in resalable condition within 30 days of receipt of shipment for credit or exchange. Prior to returning any product, please contact us to get a return authorization number which must be written on any boxes returned to us. Please report damages within 15 days.
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4. How much does shipping cost?
Please see our shipping info page.
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5. What method do you use to ship your products?
Please see our shipping info page.
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6. Do I have to pay sales tax?
Please see our sales tax info page.
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